Payment Policy
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<p class="ng-star-inserted"><span class="ng-star-inserted">At<span> </span></span><strong class="ng-star-inserted"><span class="ng-star-inserted">Sophie & Olivia Lingerie</span></strong><span class="ng-star-inserted"><span> </span>(sophieolivia-lingerie.com), we are committed to providing a secure, transparent, and seamless checkout experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and our security measures.</span></p>
<p class="ng-star-inserted"><span class="ng-star-inserted">By placing an order on our website, you agree to the terms outlined below.</span></p>
<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">1. Accepted Payment Methods</span></strong></h3>
<p class="ng-star-inserted"><span class="ng-star-inserted">We offer a variety of secure payment options to ensure a fast and convenient checkout. We currently accept the following payment methods:</span></p>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Credit and Debit Cards:</span></strong><span class="ng-star-inserted"><span> </span>We accept major credit and debit cards, including Visa, Mastercard, and American Express.</span>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">PayPal:</span></strong><span class="ng-star-inserted"><span> </span>You can choose to pay securely using your PayPal balance or a linked bank account/credit card.</span>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Digital Wallets:</span></strong><span class="ng-star-inserted"><span> </span>For accelerated checkout, we accept<span> </span></span><strong class="ng-star-inserted"><span class="ng-star-inserted">Apple Pay</span></strong><span class="ng-star-inserted">,<span> </span></span><strong class="ng-star-inserted"><span class="ng-star-inserted">Google Pay</span></strong><span class="ng-star-inserted">, and<span> </span></span><strong class="ng-star-inserted"><span class="ng-star-inserted">Shop Pay</span></strong><span class="ng-star-inserted">.</span>
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<p class="ng-star-inserted"><span class="ng-star-inserted">(Note: To ensure a successful transaction, please verify that your billing address exactly matches the information tied to your selected payment method.)</span></p>
<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">2. Payment Processing and Timing</span></strong></h3>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Time of Charge:</span></strong><span class="ng-star-inserted"><span> </span>Your selected payment method will be authorized and charged in full immediately upon clicking the "Complete Order" (or equivalent) button at checkout.</span>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Order Confirmation:</span></strong><span class="ng-star-inserted"><span> </span>Once your payment is successfully processed, you will instantly receive an order confirmation email containing your digital receipt, order number, and a summary of the items purchased.</span>
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<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">3. Pricing, Taxes, and No Hidden Fees</span></strong></h3>
<p class="ng-star-inserted"><span class="ng-star-inserted">We strictly believe in pricing transparency.</span></p>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">No Hidden Fees:</span></strong><span class="ng-star-inserted"><span> </span>The total order amount displayed on the final checkout page is the exact amount you will be billed. We do not apply any hidden surcharges, unexpected processing fees, or post-purchase charges.</span>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Taxes and Shipping:</span></strong><span class="ng-star-inserted"><span> </span>All applicable taxes and shipping costs are calculated based on your shipping destination and are clearly displayed to you<span> </span></span><span class="ng-star-inserted">before</span><span class="ng-star-inserted"><span> </span>you finalize your payment.</span>
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<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">4. Currency</span></strong></h3>
<p class="ng-star-inserted"><span class="ng-star-inserted">All prices on our store are displayed and processed in the currency selected or applicable to your region at checkout. If your bank or credit card account uses a different base currency, your financial institution may apply standard conversion rates or foreign transaction fees. Sophie & Olivia Lingerie is not responsible for these bank-issued fees.</span></p>
<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">5. Payment Security and Privacy</span></strong></h3>
<p class="ng-star-inserted"><span class="ng-star-inserted">Your security is our highest priority. We take extensive measures to protect your payment data:</span></p>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">SSL Encryption:</span></strong><span class="ng-star-inserted"><span> </span>Our website uses industry-standard 256-bit Secure Socket Layer (SSL) encryption to protect all personal and payment information transmitted during the checkout process.</span>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">PCI-DSS Compliance:</span></strong><span class="ng-star-inserted"><span> </span>Our store and payment gateways are fully Payment Card Industry Data Security Standard (PCI-DSS) compliant.<span> </span></span><strong class="ng-star-inserted"><span class="ng-star-inserted">We do not store your raw credit card numbers or payment details on our servers.</span></strong><span class="ng-star-inserted"><span> </span>All sensitive data is securely routed directly through our encrypted payment processors.</span>
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<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">6. Declined Payments and Troubleshooting</span></strong></h3>
<p class="ng-star-inserted"><span class="ng-star-inserted">If your payment is declined during checkout:</span></p>
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<li class="ng-star-inserted"><span class="ng-star-inserted">Ensure that your card number, expiration date, and CVV code are entered correctly.</span></li>
<li class="ng-star-inserted"><span class="ng-star-inserted">Verify that the billing address entered matches the address registered with your bank.</span></li>
<li class="ng-star-inserted"><span class="ng-star-inserted">Check if your card has sufficient funds or if your bank has blocked the transaction for security reasons.</span></li>
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<p class="ng-star-inserted"><span class="ng-star-inserted">If the issue persists, we recommend contacting your bank or trying an alternative payment method (such as PayPal or a different credit card).</span></p>
<h3 class="ng-star-inserted"><strong class="ng-star-inserted"><span class="ng-star-inserted">7. Contact Us</span></strong></h3>
<p class="ng-star-inserted"><span class="ng-star-inserted">If you have any questions, concerns, or require assistance regarding your payment or a billing issue, please reach out to our Customer Support team. We are here to help!</span></p>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Email:</span></strong><span class="ng-star-inserted"><span> </span></span><a href="mailto:info@sophieolivia-lingerie.com" target="_blank" rel="noopener"><span class="ng-star-inserted">info@sophieolivia-lingerie.com</span></a>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Phone:</span></strong><span class="ng-star-inserted"><span> </span>+31 6 13705824</span>
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<strong class="ng-star-inserted"><span class="ng-star-inserted">Address: </span></strong><span class="ng-star-inserted"><span class="ng-star-inserted">Middenzwet 15, Wateringen, 2291 HM, Netherlands</span></span>
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